Frequently Asked Questions
Helpful answers about appointments, services, opening hours and visiting our Mwiki centre.
Your questions, answered.
These answers help you prepare. For anything about your own treatment, current service availability or costs, our team is happy to talk with you.
Where is the health centre located?
Our location is Deliverance Church Road, 3rd Street, Mwiki, Kasarani, Nairobi. For directions, call 0713 485 222.
Can I book an appointment online?
You can submit a non-urgent appointment request using our website form. The centre will contact you to discuss availability; the request is not a confirmed booking.
Which services are available?
Our site lists consultation, maternal and child healthcare, dental enquiries, diagnostics, physiotherapy, inpatient and outpatient care and other services. Please call ahead to verify current staffing, opening times and service availability.
Can I visit without an appointment?
Please call reception to ask about walk-in options and expected waiting times for the service you need.
What are your opening hours?
Regular clinic hours and specialist schedules vary. Please call to check before visiting. The centre advertises emergency support around the clock.
Do you accept insurance?
Payment and insurance arrangements depend on the provider and the service. Please check with the centre directly before your visit and avoid assuming your cover will apply.
Can I request laboratory tests or imaging?
The centre lists laboratory, radiology and X-ray services. Our team can explain what is available and whether a referral or request form is needed.
What should I bring for maternity or child-health visits?
Bring any antenatal, postnatal or child-health record cards and relevant reports you already have. Contact our team for service-specific preparation advice.
Can I use the website in an emergency?
No. Online forms are not monitored for emergency help. Call the centre immediately or use local emergency services if there is an urgent medical situation.
How do I share a concern about my experience?
Use the Feedback & Concerns page for a general, non-urgent message, or call the centre. Please do not include sensitive medical information in a website form.
Our reception team can explain service availability at Mwiki and guide you to the right next step.